Refund Policy

Last updated October 24, 2026

The short version: designing is free, so you can see exactly what a piece looks like, what it needs and what it costs to build before you pay. Because a plan can be printed and downloaded the moment it's bought, purchases are final, with the exceptions below.

A Plan That Doesn't Work

If a plan has a real problem (numbers that don't add up, parts that don't fit together, a file that won't open) tell us within 30 days of buying it. We'll fix it, and if we can't, we'll refund you in full.

Billing Mistakes

If you were charged twice, charged for a plan you already had, or charged in error, tell us and we'll refund the charge no matter when it happened.

How to Ask

Email [email protected] from the address on your account and tell us which plan it is. We reply within two business days. Refunds go back to the original payment method; your bank may take 5 to 10 business days to show it. A refunded plan locks again.

Payments for Benchside are processed by Polar (polar.sh), our merchant of record, so the charge on your statement may show Polar. Polar may also issue refunds on our behalf.